Cancellation and refunds

Every organiser (an activity leader or a business) picks one of the platform's cancellation policies for their event. You see it on the event page, next to the date picker, at checkout and in the booking confirmation e-mail.

Your booking keeps the terms shown when you bought it. If the organiser changes the policy later, bookings already made are not affected.

Activities on Buqtivity are leisure services for a specific date. For such services the law gives no 14-day right to withdraw from a distance contract (Art. 16(l) of Directive 2011/83/EU and the Croatian Consumer Protection Act), so a refund on cancellation follows the event's policy described below.

• Flexible: full refund for cancellations at least 24 hours before the start; no refund later.
• Moderate: full refund at least 48 hours before the start; 50% at least 24 hours before; no refund later.
• Strict: full refund at least 7 days before the start; 50% at least 3 days (72 hours) before; no refund later. At checkout you confirm separately that you accept these terms.
• Non-refundable: a final sale, no refund after booking and no change of date; you cannot cancel the booking yourself, but you may transfer it to someone else.
• Weather-dependent: for activities that depend on the weather (e.g. water and winter sports). You cannot cancel the booking yourself and there is no refund for not coming. If the organiser cancels because of the weather or for safety, you choose: everything you paid back, or a free move to another date of the same event.
• Camps and multi-day tours: full refund at least 30 days before the start; 50% at least 14 days before; no refund later.
• Organiser's own terms: at most three steps, deadlines from 1 hour to 90 days before the start; the exact steps are shown on the event.

An event that chose one of the older policies earlier (e.g. "Moderate" with a full refund up to 7 days, or "Strict" with 50% up to 7 days) keeps it until its organiser changes it; the terms that apply to you are always the ones shown on the event page and in your booking confirmation.

Deadlines count to the start of the activity, Croatian time; for multi-day programmes, to the start of the first day. A deadline in days (e.g. "7 days before" or "48 hours before") means the same clock time that many days earlier; if daylight saving time changes in between, the deadline that is better for you applies. Cancelling exactly at the deadline still counts.

Not showing up, or arriving after the start without cancelling, counts as a cancellation after the last deadline (no refund).

If the organiser cancels a date or the whole event, because of bad weather, safety, too few participants or any other reason, you get everything you paid back, every extra included, also under the "Non-refundable" and "Weather-dependent" policies. The event's cancellation policy does not apply then. The refund to your card is sent automatically; you do not have to ask for it.

If the organiser offers another date, the choice is yours: the new date or a full refund. Nobody can make you accept a voucher instead of your money.

If the activity goes ahead and you decide not to come because of the forecast, that is your cancellation and the event's policy applies.

• Extras (gear, rentals and the like bought with the booking) follow the main booking and are refunded at the same percentage. An extra clearly marked as non-refundable before payment is refunded only when the organiser cancels.
• No fees: we charge no booking fee and no surcharge for paying by card, and we never reduce a refund by payment processing costs. When you cancel inside a full-refund window you get 100% of what you paid back.
• Coupons and discounts are spread over the order lines; what comes back is the share you actually paid.
• Refunds go back to the same payment method you paid with, within 14 days of the cancellation. Your bank may need a few more working days to show the amount.

You may transfer your booking to someone else free of charge until the activity starts: tell us the new participant's name (and any details the organiser needs, e.g. age or experience). The organiser may refuse only if the new person does not meet the participation requirements.

You can ask the organiser to change the date. If they cannot, the event's cancellation policy applies.

A class pack (pass) or a voucher that is not tied to a specific date can be cancelled within 14 days of purchase for a full refund if you have not used it yet. If you have used visits within that period, the unused visits are refunded pro rata. After 14 days there is no refund, but unused visits stay valid until they expire.

A class booked with a visit from a pack is cancelled under the event's policy: within the refund window the visit returns to the pack, later it counts as used.

Sign in, open My account → Orders, pick the booking and click Cancel attendance. Before you confirm you see how much comes back under the event's policy. The booking is cancelled at once and the refund is sent to your card automatically; you get a confirmation by e-mail. Only in a few cases (e.g. a cash payment or a class pack) our team reviews the request and tells you the outcome. Bookings under the "Non-refundable" and "Weather-dependent" policies cannot be cancelled by you. For bookings made without an account, or if you need help, reach us through the Contact page.

These rules do not limit the rights you have as a consumer under Croatian and European Union law.